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Support Center

Password Requirements & Updates

Overview

Customers must create a unique password in order to access the customer portal. Your password must meet all of the following requirements:

  • At least 8 characters long
  • Includes at least one number 
  • Includes both uppercase and lowercase letters 
  • Includes at least one special character (for example: # @ $ !) 
  • Does not include spaces
  • Cannot be the same as your username (email address)

These requirements help keep your account secure. 

 

Resetting your password

You can reset your password using the email address or phone number associated with your account. 

To reset your password:

  • Visit apply.creditstrong.com/password/reset
  • Enter the email address listed in your CreditStrong profile
  • Check your inbox for a password reset email
    • The email will include a green reset button
  • Click on the green reset button
  • On the next screen, create a new password which meets the requriements listed above
  • Confirm your new password and select “Confirm”

Your password is now reset and ready to use!

 

Need help?

If you no longer have access to the email address or phone number associated with your account, please contact our Support Team for assistance. We'll help you get back into your account as quickly as possible.