We strive to provide effective products with exceptional service and are sorry to hear your experience has not met your expectations.

We hope to have the chance to make it right, but if you'd like to file a complaint about a product or service you have received, you may submit your complaint in any of the following ways:

• Submit a secure message via online chat at CreditStrong.com
• Call our Customer Support team at 833-850-0850
• Write us at: Austin Capital Bank, 3305 Steck Avenue, Suite 275 Austin, Texas 78757 

To file a formal complaint against our parent company, Austin Capital Bank SSB, you may follow the process below:

Austin Capital Bank SSB is chartered under the laws of the State of Texas, and by state law, is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Austin Capital Bank SSB should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below: 

In-person or by U.S. Mail:
2601 North Lamar Boulevard
Suite 201
Austin, Texas 78705-4294
Telephone Number: (877) 276-5550
Fax Number: (512) 936-2003 

Electronic submission via the Department’s website:
https://www.sml.texas.gov/consumerinformation/tdsml_consumer_complaints.html

Please be advised that by clicking the link above you will leave CreditStrong’s website. The link is provided only as a courtesy. CreditStrong does not endorse or control the content of third-party websites.