If your identity was stolen, you will need to complete a Federal Trade Commission Affidavit on www.identitytheft.gov and file a police report. 

You will need to send both documents, a copy of your identification, and a letter describing the circumstances and any supporting information about your identity theft by mail either to the financial institution or credit reporting agency.

If you believe a CreditStrong account, reported to your credit profile as Austin Capital Bank, was opened in your name because of identity theft, our address is:

Austin Capital Bank

3305 Steck Avenue

Suite 275

Austin, Texas 78757